Privacy Policy

Last Updated: July 2026

Welcome to CueBook ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use CueBook.

1. About CueBook

CueBook is a cloud-based management platform designed for billiard halls, snooker clubs, pool clubs, gaming cafés, and similar businesses. It helps businesses manage operations such as:

  • Table management
  • Billing and invoicing
  • Employee management
  • Customer management
  • Inventory
  • Attendance
  • Reports and analytics
  • Smart automation features
  • Multi-branch management

2. Information We Collect

Depending on how you use CueBook, we may collect:

Business Information

  • Business name
  • Owner details
  • Contact information
  • Business address
  • GST information (if provided)

Employee Information

  • Employee name
  • Contact details
  • Role and permissions
  • Attendance records
  • Biometric employee IDs (if enabled)

Customer Information

If your business chooses to manage customer records, we may store:

  • Name
  • Mobile number
  • Membership information
  • Visit history
  • Wallet balance (if enabled)
  • Loyalty information (if enabled)

Operational Data

  • Billing transactions
  • Sales reports
  • Inventory records
  • Table usage
  • Shift information
  • Audit logs
  • Activity history

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Login timestamps
  • Usage statistics
  • Error logs

3. How We Use Your Information

We use your information to:

  • Provide CueBook services
  • Process billing and transactions
  • Manage employees and permissions
  • Generate reports and analytics
  • Improve platform performance
  • Provide customer support
  • Secure user accounts
  • Detect fraud or misuse
  • Comply with legal obligations

4. Data Ownership

All business data entered into CueBook remains the property of the respective business using the platform.

CueBook does not sell or claim ownership of your operational data.

5. Data Sharing

We do not sell your personal or business information.

We may share information only when necessary to operate and improve CueBook, including:

  • Service Providers who help us deliver our services, such as cloud hosting, email delivery, payment processing, analytics, customer support, and infrastructure providers.
  • Business Partners when required to provide features or services that you choose to use, such as payment gateways, tournament organizers, booking partners, referral partners, or other integrations.
  • Within the CueBook Platform, where necessary to enable platform features you use, such as club discovery, player profiles, tournaments, bookings, referrals, loyalty programs, or other community features. We will only share information relevant to those features and in accordance with your privacy settings.
  • Legal Authorities when required by applicable law, court order, or government request.
  • To Protect Rights and Safety, including preventing fraud, abuse, unauthorized access, or activities that may harm CueBook, our users, or others.

6. Data Security

We take reasonable security measures to protect your information, including:

  • Encrypted connections (HTTPS)
  • Secure authentication
  • Role-based access control
  • Regular backups
  • Audit logging
  • Restricted access to production systems

While we strive to protect your information, no online service can guarantee absolute security.

7. Data Retention

We retain your data for as long as your account remains active or as required to provide our services and comply with legal obligations.

If your subscription ends, your data may be retained for a limited period before permanent deletion.

8. Third-Party Services

CueBook may use trusted third-party services such as:

  • Cloud hosting providers
  • Email delivery services
  • Payment gateways
  • Analytics services

These providers process information only as necessary to provide their services.

9. Cookies

CueBook may use cookies and similar technologies to:

  • Keep users logged in
  • Improve user experience
  • Remember preferences
  • Monitor application performance

You may disable cookies through your browser, although some features may not function correctly.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion of your information
  • Request data export where applicable

Requests can be made by contacting us.

11. Children's Privacy

CueBook is intended for businesses and is not designed for children under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

CueBook

Website: https://cuebook.in

Email: support@cuebook.in